Frequently Asked Questions

I already have an account, how can I add another device to be tracked?

From the device you want to add, install Chrometa from:

PC:  https://chrometa-downloads.s3.amazonaws.com/chrometa-installer-6.17.1.exe

Mac (pre Catalina): https://chrometa-downloads.s3.amazonaws.com/Chrometa_6_3_2.pkg

Mac (Catalina): https://chrometa-downloads.s3.amazonaws.com/chrometa.pkg

These link are also available here: https://app.chrometa.com/downloads

How do i update my billing information?

From Account > Payment (https://app.chrometa.com/users/payment_info)
You just need to replace the CC info (#, ccv and expiration number), if you see a cryptic input, it's the encrypted card number

How to restart Chrometa automatically after a crash

Download the following files to C:\program files (x86)\Chrometa

https://chrometa-downloads.s3.amazonaws.com/ChrometaMonitor.exe
https://chrometa-downloads.s3.amazonaws.com/ChrometaMonitor.config

Then double click on ChrometaMonitor.exe, it checks whether Chrometa is running or not, and restarts Chrometa if not running every 60 seconds